Returns Policy

Due to the personal and cosmetic nature of our products, Ma'jur Fragrance maintains a strict return policy to ensure hygiene and authenticity for all our customers.

1. Eligibility for Returns

Returns are only accepted in the following circumstances:

• Incorrect Product: If the item you received does not match your order (e.g., wrong fragrance delivered).

• Damaged on Arrival: If your bottle arrives broken or leaking.

2. Return Conditions

To qualify for a return or exchange:

• The product must be unopened, unused, and in its original packaging (including any protective cellophane or seals).

• You must notify us within 48 hours of delivery.

• Photo evidence is required for any items damaged during transit.

3. Non-Returnable Items

• Opened or sprayed perfumes.

• Decants and testers (due to their custom-filled nature).

• "Change of mind" or "Dislike of scent" purchases. We highly recommend purchasing a 5ml or 10ml decant before committing to a Full Size Luxe bottle.

4. Process & Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed via your original payment method (Yoco) or via store credit.

For any return inquiries, please contact Ma'jur Fragrance directly with your order number.